Haier official website | China appliances and support
Official name：Haier（海尔）
Use Haier’s China appliance website for product information and the support hub for manuals, installation and repairs. Match documents to the product category and model; check warranty and charges separately. Service progress is a personal-record query, not a public manual search.
Official website
www.haier.com
https://www.haier.com/cn/
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An appliance-brand entry, not the group news homepage
Haier’s China consumer website presents refrigerators, washing machines, air conditioners and other household products, alongside commercial solutions. This entry uses the appliance homepage at /cn/. The group’s root website serves a broader corporate purpose, so company research and help with an individual appliance belong on different routes.
Find a manual by product category and full model
Open Service support on Haier’s China appliance website, then Product manuals in the product-support area. The site organises document lookup by category and model. Check the complete model on the device label before choosing a document; a broad term such as Haier refrigerator is not enough. Computer drivers have a separate entry in the same support area. This page explains the route and does not collect device or personal details.
Sources for this section：海尔
Choose installation or repair, then check applicable charges
Choose the installation entry for a newly delivered product, or the repair entry for a fault. Warranty policy and charging standards are separate parts of the support hub; both ask users to choose a product category. Check the relevant category and terms before requesting service. The actual work, appointment and charges depend on the official service response, not on the mere presence of a booking button.
Sources for this section：海尔
Track a service request separately from finding a manual
Service status is for the current service record and includes a verification-code step; a separate login entry offers complete service records. For manuals or care information, use the corresponding public-information area instead. OfficialNav does not need your verification code. Confirm that you are on the official page before submitting private details and do not relay codes through an unfamiliar advertiser or intermediary.
Sources for this section：海尔
Care, relocation and recycling are distinct services
The support hub also lists appliance care, relocation and recycling. Care and relocation are explicitly marked as paid value-added services rather than ordinary warranty coverage. For operating questions, start with the relevant product category under use and care. Select an on-site service, relocation or recycling route only when it matches the task, rather than submitting the same request in several places.
Sources for this section：海尔
Match the region and the brand as well as the model
This is a China-market entry, not proof of identical specifications or service overseas. The footer links separately to brands including Casarte and Leader, and the Haier appliance brand is not the entirety of the group. Keep brand, model and market aligned when looking for parts, manuals or after-sales help.
OfficialNav explains the route and does not handle service orders
This introduction identifies the website’s purpose and navigation. OfficialNav does not accept installation, repair or recycling orders, and does not guarantee appointments, prices or warranty eligibility. Do not send phone numbers, verification codes or order details here. Confirm the brand, model, location and applicable terms through Haier’s own channels.
Sources for this section：海尔
Sources
Editorial information and website identity are checked separately. Sources do not imply endorsement of OfficialNav.
Identity evidence and decision record
These are the public materials the identity decision actually cites.
www.haier.com
Supporting material · 海尔 https://www.haier.com/cn/
Consumer homepage actual URL https://www.haier.com/cn/; footer identifies China site and links 海尔集团 separately, Consumer homepage 海尔官网; header Haier logo; footer Haier.com
Original decision record
收录海尔家电品牌的中国消费入口，而非根路径的海尔集团企业介绍。中国家电首页与支持页提供实际产品和售后导航，法律声明补充集团对网站的管理归属；不推断每款产品的法定制造商、卖家或全球一致保修。
Regional access observations
Measurements load when you open this section. They never determine official identity.
Institutional descriptions, entry notes, identity decisions and access observations remain separate. No endorsement is implied.